Thank you to Vicky Needham, who got in touch to share her great customer experience. I came to see you speak at the Kirklees Business Conference , I really enjoyed your presentation, particularly as I have been running a programme in my business to improve customer service. I would also like to share with you some great service I experienced, coincidently on the same day I saw you! I ordered some chocolates on Hotel
Our mystery shoppers and reviewers have been busy, and delighted, to receive more nominations and more excellent customer service. We are proud to announce the new winners of Customer at the Heart awards as follows: Moda in Pelle, Leeds Without any need to be a celebrity or a big spender, the team at Moda in Pelle in leeds could not have made me feel more of a star. It was a rare and limited twenty minutes to have a
“So soon?” I hear your cry Did you feel the benefit at all? Did you notice businesses starting to change their ways? It certainly wasn’t in a certain service station on the M62. I had been a guest at the White Rose Awards – a wonderful celebration of great businesses, which was straight after the own awarding of our Customer at the Heart – Winner of Winners. I am not sure I could have felt more positive about how whe
Three Champion of Champion Winners claim titles in Retail, Lifestyle and Food and Drink The independent stores with the best customer service have been unveiled in the first Customer at the Heart Awards. Three Yorkshire businesses took the titles in three categories, with an honorary mention for a fourth shop in Cambridge. It marks the first time the public have been able to vote for the best independent stores on th
For the past month, we have been encouraging votes to find our customer service champion of champions. The recognition coincides with our customer at the heart awards, which recognise excellence in customer service, and national customer service week (1st–7th October). The voting was split into three categories, and included organisations, retailers, individuals and independents from across the country. We are deligh
As passionate experts, and with our dedication to all things customer service, we are delighted to celebrate the national week (October 1st–7th) and offer initiatives, bootcamps and awards to help your business. Customer Service Bootcamps Three fifths of consumers believe customer service isn’t seen as being important enough (IWP survey). In the form of workshops, our bootcamps are available to book now, and are aime
Long queues, incorrect orders, difficulty getting in touch with the right person, dumping products back on shelves when we don’t get help. This is the bad side of customer service, right? And we’ve all been there. We wanted to celebrate National Customer Service Week, and the arrival of the Champion of Champions – the best UK independent store for customer service – with some research. We can say anecdotally that bad
With over 40 Customer at the Heart award winners, we are looking for the ultimate Customer Service Champion. Simply vote below by selecting one of our previous champions by clicking here. Votes will be tallied and a winner for the north and south of England will be announced at the start of October – our customer service month. One of our winners? Contact our team for materials to promote voting for your business, or
‘The Customer Service Queen’ Kate Hardcastle will be in the USA next week to see who really does have the best customer service. Read exclusive reports, stats and stories via her live diary (click here) throughout the first week of August. We’ve also created a dedicated area on this site to keep you updated.