I came to see you speak at the Kirklees Business Conference , I really enjoyed your presentation, particularly as I have been running a programme in my business to improve customer service.

I would also like to share with you some great service I experienced, coincidently on the same day I saw you!  I ordered some chocolates on Hotel Chocolat and they managed to send totally the wrong items, so I called them, first great thing their offices were open until 7pm, the customer service person was genuinely apologetic and concerned and not reading from a script! She organised for my original order to be re-sent straight away and let me keep the “wrong items”  worth about £50.

Moda in Pelle, Leeds
Without any need to be a celebrity or a big spender, the team at Moda in Pelle in leeds could not have made me feel more of a star. It was a rare and limited twenty minutes to have a look at shoes and understand if there was a pair of shoes to fit a multitude of criteria. The team there knowledgeable, kind, patient and even kind enough to offer a glass of water http://www.modainpelle.com/stores.aspx?la=53.7986548087195&lo=-1.54107928276062&r=4&s=9

Canon Hall Farm
http://www.cannonhallfarm.co.uk – delivered the full package and was great testament to the amazing young team there. Friendly, helpful, genuinely patient and kind they encourage fun – they smile and they made families feel very very welcome.

Yorkshire Sculpture Park
Yorkshire Sculpture Park – the gift shop in particular clinched this award for our mystery caller. They were so friendly and knowledgeable, passionate about their products, careful with their customers – taking time and representing the many artists who feature there extremely well http://www.ysp.co.uk/

The Shop, Sherfield-on-Loddon
Always service with a smile and a great community spirit, and great at charity fundraising  Really, really special place to shop and everyone in the area would agree.

www.GoKart.co.uk
I have rarely come across a company who go that extra mile to make sure their customers are happy.Always good, always pleasant on the phone, they are also a british manufacturer. No brainer, they get my vote every time.

If you know a business or individual that deserves to be recognised – please contact our team. Congratulations again to all our winners.

It was a rare and limited twenty minutes to have a look at shoes and understand if there was a pair of shoes to fit a multitude of criteria

The team there knowledgeable, kind, patient and even kind enough to offer a glass of water

http://www.modainpelle.com/stores.aspx?la=53.7986548087195&lo=-1.54107928276062&r=4&s=9